Legal & policies
By doing business with Ragnarok Arms, LLC, purchasing products through our website, utilizing our services, or requesting the transfer of a firearm through Ragnarok Arms, you acknowledge and agree to the following policies.
These policies are subject to applicable federal, state, and local laws and regulations.
Age & Purchaser Eligiblity
You must meet all applicable federal, state, and local age and eligibility requirements to purchase or receive firearms, ammunition, or other regulated products.For firearm transfers, purchasers must be at least 18 years old to purchase a long gun and at least 21 years old to purchase a handgun, receiver, or frame, subject to applicable law.
Ragnarok Arms reserves the right to refuse or discontinue any sale or transfer when required by law or when circumstances reasonably indicate that the transaction may be unlawful or that the purchaser may be ineligible to receive the firearm.
Examples may include, but are not limited to:
• Indications that a firearm is being purchased on behalf of another person in an unlawful straw purchase.
• Presentation of expired, invalid, altered, or apparently fraudulent identification.
• Failure to provide documentation required to complete the transaction.
• Evidence that the purchaser may be impaired or otherwise legally prohibited from receiving a firearm.
Ammunition Sales
Purchasers are responsible for meeting all applicable federal, state, and local requirements governing the purchase, possession, and receipt of ammunition.
Ragnarok Arms may restrict or decline ammunition sales or shipments to jurisdictions where additional licensing, documentation, dealer-routing, shipping, or other requirements apply.
Cancellations
Orders fulfilled by Ragnarok Arms may be cancelled and a 10% cancellation fee will be deducted from your refund.
Orders involving products obtained from a distributor or other third-party supplier may become non-cancellable once the order has been submitted to the supplier or entered the fulfillment process. If we are able to cancel it, a 10% cancellation fee applies and will be deducted from your refund.
Orders that have already been shipped cannot be cancelled.
Ragnarok Arms reserves the right to cancel an order because of inventory errors, pricing errors, product-description errors, suspected fraud, legal or regulatory restrictions, inability to obtain required documentation, or other circumstances that prevent lawful or practical fulfillment.
If Ragnarok Arms cancels an order through no fault of the customer, the customer will receive a full refund.
Denied or Delayed transfers
If you are denied a firearm transfer, you may exercise any appeal rights available to you.
The customer is responsible for any return shipping charges necessary to return the firearm to the original seller.
At the customer’s request and where legally permissible, Ragnarok Arms may alternatively offer to sell the firearm on consignment. Applicable consignment fees and policies will apply.
Ragnarok Arms will not indefinitely store a firearm while a denial or other eligibility determination is appealed
Firearm Sales & Interstate Transfers
Firearms sold or shipped in interstate commerce must be transferred in accordance with applicable federal and state law.
When a customer chooses to have a firearm shipped to another FFL, Ragnarok Arms will obtain or verify the receiving dealer’s license as necessary. However, the customer is responsible for confirming before ordering that the selected dealer is willing and available to receive and transfer the firearm.
The customer is responsible for any transfer fees charged by the receiving dealer.
Additional shipping charges may be assessed if a firearm is returned to Ragnarok Arms because the receiving dealer is unavailable, refuses the shipment, cannot perform the transfer, or otherwise cannot accept the package.
The customer is responsible for selecting a firearm that may lawfully be transferred to them in their jurisdiction. Acceptance of an order by the website does not constitute a determination that the product is legal for the purchaser to receive or possess.
Ragnarok Arms reserves the right to cancel any firearm order that cannot lawfully or practically be completed.
Inventory, Product Info, & Pricing
Ragnarok Arms makes reasonable efforts to maintain accurate product descriptions, images, specifications, prices, and inventory information. However, errors may occur.
Product photographs may be representative and may not depict the exact individual item being sold unless specifically stated.
Manufacturer specifications and product configurations may change without notice.
Some products displayed on the website may be supplied or fulfilled through third-party distributors. Distributor inventory can change rapidly, and an item appearing in stock when an order is placed may become unavailable before fulfillment.
Ragnarok Arms reserves the right to correct pricing, inventory, description, specification, or other errors and to cancel affected orders.
If an ordered product becomes unavailable, Ragnarok Arms may cancel and refund the affected item or contact the customer regarding available alternatives.
An automated order confirmation does not guarantee product availability or constitute final acceptance of an order.
Local Transfers & Pickups
LOCAL TRANSFERS & PICKUP
Customers sending a firearm to Ragnarok Arms for transfer must contact Ragnarok Arms before arranging shipment. If you do not receive confirmation by email, text, or telephone that Ragnarok Arms is available to receive the shipment, you assume the risk of sending the firearm without confirmation.
Ragnarok Arms will not be responsible for additional shipping or re-shipping costs resulting from a shipment being attempted while we are unavailable when the customer or seller failed to obtain prior confirmation.
Ragnarok Arms understands that customers may not always be able to immediately pick up a firearm. Ragnarok Arms will make regular attempts to contact the customer by phone/email. However, storage space is limited and new products are received regularly. Firearms not picked up within two calendar weeks may be assessed a storage fee of $5 per week, per firearm.
The weekly storage charge is assessed as a full-week charge once the applicable week begins, regardless of which day during that week the firearm is ultimately picked up.
After two months, firearms are no longer eligible for any applicable multi-firearm transfer discount and will be billed as separate transfers in addition to applicable storage charges. If customer refuses to pick up firearm or does not respond to contact attempts after this time, Ragnarok Arms will attempt to obtain a return shipping label from the seller at the customer’s expense.
Manufacturer Defects & Warranties
Ragnarok Arms is not responsible for defects, damage, or failures caused by misuse, abuse, improper maintenance, natural disaster, or other circumstances occurring after delivery or transfer.
Manufacturing defects involving new products are generally handled through the applicable manufacturer’s warranty process.
Customers receiving a firearm through another FFL should inspect the firearm before completing the transfer whenever possible. Once a firearm has been transferred to the purchaser, returns may be limited or unavailable and manufacturing issues may need to be addressed directly with the manufacturer.
Payment, Fraud, & Chargebacks
Customers are responsible for providing accurate billing, shipping, contact, and FFL information when placing an order.
Orders suspected of fraud, unauthorized payment activity, identity misuse, or other suspicious activity may be delayed or cancelled.
Ragnarok Arms may request additional information reasonably necessary to verify an order before fulfillment.
Customers should contact Ragnarok Arms promptly regarding billing, fulfillment, or order disputes so that we have an opportunity to resolve the issue.
Nothing in these policies is intended to waive rights that cannot legally be waived.
Returns & Refunds
All orders are considered final once shipped and delivered.
Unless otherwise stated, shipping charges and fees incurred for services already performed may be non-refundable.
Products returned without prior authorization may be refused.
Any return must comply with all applicable laws and carrier requirements. Firearms may not simply be mailed or shipped back without following applicable firearm-shipping requirements.
Refunds, when approved, will generally be issued using the original payment method where practical.
Shipping & Insurance
Customers arranging for a firearm to be shipped to Ragnarok Arms should obtain confirmation that Ragnarok Arms is available to receive the shipment before it is sent.
Ragnarok Arms is not responsible for loss or damage occurring during a shipment arranged by the customer or an outside seller.
If a seller ships a firearm without adequate insurance, tracking, or signature confirmation and the firearm is lost or damaged during transit, responsibility for resolving the loss remains between the purchaser, seller, and applicable carrier.
Likewise, when a customer utilizes Ragnarok Arms to ship a firearm and declines available shipping insurance, Ragnarok Arms is not responsible for loss or damage that would otherwise have been covered by the declined insurance.
Customers are responsible for providing complete and accurate shipping information. Additional charges resulting from incorrect addresses, refused deliveries, unavailable receiving dealers, returned shipments, or requests for re-shipment may be charged to the customer.
Delivery estimates provided by Ragnarok Arms, WooCommerce, distributors, or shipping carriers are estimates and are not guaranteed unless expressly stated otherwise.
Shipping Restrictions
Ragnarok Arms does not currently accept or fulfill orders for certain products or destinations because of legal, regulatory, shipping, administrative, or business considerations.
These restrictions represent Ragnarok Arms’ current shipping and sales policies and should not necessarily be interpreted as a statement that every listed shipment is prohibited by law.
No Firearms: CA, CO, CT, DE, IL, MD, NJ, NY, RI, WA
No Ammunition: CA, CT, IL, NJ, NY, WA
No Products: AK, HI, MA, DC, PR
Shipping restrictions may be changed at any time in response to changes in law, regulation, carrier policies, distributor requirements, or Ragnarok Arms business policies.
Ragnarok Arms reserves the right to refuse or cancel any order that cannot lawfully or reasonably be fulfilled to the requested destination.
Used & Consignment Firearms
USED & CONSIGNMENT FIREARMS
All used and consignment firearm sales are final.
Used and consignment firearms may exhibit wear, cosmetic defects, modifications, missing accessories, or other characteristics consistent with their age and prior use.
Customers should carefully review photographs, descriptions, and disclosed condition information before purchasing a used or consignment firearm.
Unless expressly stated otherwise, used and consignment firearms are sold in their existing condition and may not carry a manufacturer warranty.
Ragnarok Arms makes reasonable efforts to accurately describe the condition of used and consignment firearms but minor cosmetic characteristics may not always be individually documented.
Website Terms & Policy Changes
Information presented on the Ragnarok Arms website is provided for general informational and commercial purposes.
Ragnarok Arms may modify these policies, product offerings, prices, shipping restrictions, fees, or other terms as business, legal, regulatory, or operational requirements change.
The policies applicable to a particular transaction will generally be those in effect when the applicable order or service is initiated, except where subsequent changes are required by law.
Use of the Ragnarok Arms website does not create a contractual obligation to sell or transfer a particular product when doing so would be unlawful, impossible, or inconsistent with these policies.
Questions?
Customers who are uncertain about a policy, firearm transfer, order, shipping arrangement, or product restriction should contact Ragnarok Arms before placing an order or arranging shipment.